Eighteen answers on what Zefyr does, how it's set up, what happens with the data and how the plans work. If your own question is missing, write to us.
An AI sales assistant for WooCommerce shops. It appears as a chat on your shop, answers visitors from your own catalogue and your own pages, and adds products to the cart.
It doesn't need a person behind it. It knows your products, prices and stock, answers on its own and records every conversation, so you can see what was asked and correct whatever needs it.
It answers only from your shop's data. When it can't find an answer, the conversation is marked as “didn't know” in the dashboard, so you can add the right one yourself.
In the language the shopper writes in. The chat’s buttons and labels follow the language you choose in the dashboard.
Yes. In “Training” you write instructions for the tone, for what to stress and what to avoid, and you teach it your shop's glossary.
A shop with WordPress 6.5 or later, WooCommerce 8.2 or later and PHP 7.4 or later, and a Zefyr account. The free plan is enough.
No. You install the plugin like any add-on, paste the site key and the shop connects. You change no files.
The plugin reads the catalogue through WooCommerce and sends it in small batches in the background. The chat loads asynchronously, after the page appears.
The chat is independent of your theme. Adding to the cart is done by WooCommerce itself, so your stock rules and your other plugins apply as always.
That the shop is connected, that “Show the chat on the shop” is on in the plugin settings, and then clear the site's cache.
No customer names and no addresses. An order’s e-mail and phone leave only as hashes, to check that whoever asks about an order is its owner.
Yes. In the plugin’s settings you can switch off the chat, the products, the pages and the orders, each on its own.
For 90 days. After that they're deleted automatically.
Deleting the plugin removes everything it stored in the WordPress database. To delete what the service holds, delete the site in the dashboard.
Yes. The answers are produced by the Zefyr service, so the plugin needs a site key from your account. A free plan is available.
Every answer the assistant gives uses tokens, depending on its length. Every plan includes an amount for the month. If it runs out, the chat stops answering until the month renews or you change plan.
More shops and more tokens per month, product descriptions and articles written by AI, and chat without the “Powered by” line.
Yes, from the dashboard, whenever you like. The change applies at once to every shop on your account.
The free plan includes one shop.
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